Complaints

It's always possible that something doesn't go exactly as planned. We recommend that you first make us aware of any complaints by emailing info@tapasplanken.nl.

If this does not lead to a solution, you can report your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Starting February 15, 2016, consumers in the EU can also lodge complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr.

If your complaint has not yet been processed elsewhere, you are free to file your complaint through the European Union platform.